01 · AI Development Detailed study

Missional Agents - An AI Receptionist Built for Real Church Conversations

Orion eSolutions built Missional Agents, a modern Voice AI Agent platform designed for churches that want to answer calls faster, serve people better, and reduce staff interruptions. The AI agent acts like a friendly receptionist—available 24/7—handling everyday questions, routing urgent needs, and keeping the church team updated with smart notifications.

This solution combines Agentic Development (goal-driven call handling) with AI Automation (intent detection, routing, and follow-ups) to deliver a reliable, human-like inbound calling experience.

Twilio Vapi OpenAI ElevenLabs
Capability
AI Development
Format
Detailed case study
Technology
Twilio · Vapi · OpenAI · ElevenLabs
Headline result
8h → 2h average time per building plan
8h → 2h
average time per building plan
70% → 95%
door detection accuracy
1.5 → 4
plans per estimator per day

Figures as published on orionesolutions.com.

Challenges Addressed

Church offices receive a constant mix of calls—some routine, some sensitive, and some spam. The biggest challenges included:

  1. 01

    Repetitive inquiries (service times, location, giving, ministries, events) taking up staff time

  2. 02

    Sensitive conversations like pastoral care and benevolence requiring the right tone and clear next steps

  3. 03

    Emergency calls needing immediate escalation, especially after-hours

  4. 04

    Spam/solicitation calls disrupting daily operations

  5. 05

    Trust and accuracy the Voice AI Agent had to stay grounded in verified church information and avoid misinformation

Solution Overview

Orion delivered a scalable Voice AI Agent solution built specifically for real church workflows.

What the Voice AI Agent does

  1. 01

    Answers inbound calls like a church receptionist

  2. 02

    Understands caller intent (general inquiry, pastoral care, benevolence, emergency, spam)

  3. 03

    Shares accurate information pulled from the church website (hours, services, giving, location, FAQs)

  4. 04

    Routes urgent calls to the right person based on configurable rules

  5. 05

    Sends staff email/SMS notifications with caller details and a call summary

  6. 06

    Filters and blocks spam/solicitation calls automatically

This is AI Automation designed for real operations—not demos—so churches can stay responsive without adding headcount.

Workflow Efficiency Improvements

Once deployed, the platform helped streamline day-to-day operations and improve responsiveness.

Key improvements

  1. 01

    Instant answers for common questions—no more missed calls or delayed responses

  2. 02

    Better staff focus by reducing interruptions and repetitive phone handling

  3. 03

    Faster escalation for emergencies and time-sensitive pastoral needs

  4. 04

    Cleaner handoffs the agent gathers essential info before routing to staff

  5. 05

    Less noise from spam calls and vendor solicitations

  6. 06

    Consistent caller experience with a warm, structured conversation flow

Technology Stack

The platform was designed for speed-to-launch now and scalability later.

Twilio
telephony / inbound calling
Vapi
voice agent orchestration
OpenAI LLM
intent detection + grounded responses
ElevenLabs
natural voice output
.NET backend + MS SQL
tenant setup, routing rules, call logs, workflows
Email/SMS automation
for staff notifications
LiveKit
Roadmap-ready for LiveKit (enterprise-grade, self-hosted voice infrastructure)

Performance Highlights

  • 24/7 call handling for churches without adding staff workload
  • Improved accuracy and trustthrough guardrails that prevent misinformation
  • Reliable routing for emergency and pastoral workflows
  • Spam reduction through automated solicitation detection and blocking
  • Scalable multi-tenant design so multiple churches can be onboarded efficiently
In the product

Project visuals

missionalAgent-1
missionalAgent-2
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Awards & Recognitions

GOCI
Brampton Board Of Trade
Toronto Region Board Of Trade
Orion eSolutions is ISO 27001 certified for information security management
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