Key Features and Benefits of UCaaS Platforms like Dialpad AI

Can you recall how your business connects with the stakeholders including investors, customers, vendors, and more?

The likelihood is you may not be using a single communication channel – basically, it could be a blend of video and audio calls and texts. But you need to understand that if you have one tool for messaging, a separate tool for online meetings, and another for calls, you are all stuck with handling these tools most of the time.

Fortunately, the Unified Communications as a Service model is gaining huge traction among businesses as it helps migrate workflows to the cloud. In addition, the UCaaS allows hassle-free integration of other communication mediums to ensure cost-efficiency.

One such UCaaS-backed platform is Dialpad AI. It is a combination of AI sales tools and multiple self-service solutions that emphasize simplifying sales operations and unifying multiple sorts of communications within a single app.

So, if you want to build a similar platform but are confused about what features to integrate and how building a Dailpad AI-like platform can benefit you, we have got you covered. Below we will explore the capabilities and advantages in detail.  

A Brief Overview of Dialpad AI

Dialpad AI, a company well-known for its popular Dialpad AI platform provides services to businesses of varying sizes. It works both on mobiles and desktops further ensuring ease of receiving and sending calls anytime anywhere.

In addition, Dialpad also provides multiple AI-backed functionalities and video conferencing tools to ensure hassle-free voicemails and calls.

Top Features to Include in Your Dialpad AI-Like UCaaS Platform

Dialpad AI offers several functionalities including basic and of advanced levels. Numerous platforms come with top-tier features that may be more expensive along with other sakes or contact center solutions. So, let us now discover these amazing features below.

Sentiment Analysis and Transcription

Finding valuable information from interactions has become much easier, all due to the Dialpad AI contact center. It has real-time conversation transcription capabilities and further, the Dialpad’s AI-powered transcription engine can give the agents detailed call summaries following each discussion. This is a plus point in addition to enhancing compliance and call clarity.

To be very specific, these summaries include vital subjects such as action items, sentiment analysis, and more. The Dialpad toolkit has an in-built sentiment analysis technology that notifies executives about customer’s shopping patterns and helps them in support the customers efficiently. In addition, algorithms such as machine learning enhance the overall system’s precision and accuracy.

Multi-Level Auto Attendant

Dialpad AI’s auto-attendant function is great for handling inbound calling. Call routing can be completely customized based on a variety of factors, including caller intent, agent capabilities, time of day, and much more. The auto attendant answers and transmits calls for you automatically, serving as a sort of receptionist.

Calls can then be prioritized in a queue and further can be forwarded to the respective department depending on the choices.

Employee Training

Dialpad AI is well-known for building a strong correlation between customer and employee experiences. As a result, it’s among the few businesses that integrate live coaching into all aspects of employee workflow. Managers and supervisors can easily and quickly find out the training moments with AI tools. Also, the analytics and dashboards show where staff members are facing challenges so the senior executives can help.

Moreover, the seniors or the supervisors need not stand beside the employees all the time, all thanks to AI agents backed with advanced technologies. AI solutions display pop-ups with comments on addressing questions and issues on their screens upon automatic triggers.

In-Built Call Analytics

Strong analytics features are included with every Dialpad package. You will benefit from real-time call reporting and transcriptions, even at the most basic level. Also, it is simple to monitor the most crucial indicators from a single screen. Abandoned call rates, missed calls, and peak call volume times, all are easily accessible to you.

The analytics get increasingly more robust with the increasing tier levels. You can unlock advanced reporting for compliance measurement, sentiment analysis of live callers, and even workforce management features for scheduling and forecasting. 

Simply put, Dialpad’s analytics are easy to adapt and enable easy and in-depth examination of your team’s performance.

Business Benefits of UCaaS Platforms like Dialpad AI

Have you ever thought about the possible reasons that companies consider using UCaaS? Many startups are under pressure to execute reliable and transparent communications. Also, it has become crucial to stay abreast of competition in the digital-driven era.

Fortunately, Diapad AI stands by it all serving many amazing benefits as discussed below.

Remote Working

Both remote and hybrid work is the norm to stay continued. Here, UCaaS could help employees stay connected during such times, allowing them to resolve any concerns and queries together from any place. Also, the teams can easily access a single platform to make audio or video calls, send or receive texts, and more. Thus, leading to the development of more interactive and real-time virtual setting.

Improved Scalability

Another proven advantage of UCaaS is its scalability. If your company feels the need to expand, it could be challenging to hire candidates immediately. Unlike traditional phone systems, UCaaS can help reach potential candidates much quicker.

It does not matter if you own a small business, have limited resources, or run a large errand, the need for scaling up or down the teams can occur. For instance, Dialpad AI lets you handle and add new contacts for hiring purposes via your online account in just a few steps.

Reduced Operational Costs

UCaaS ensures cost-efficiency in various aspects. For example, it saves you the installment capital as there is no hardware involvement. Additionally, as there is hardware included, there is no maintenance requirement. Thus, saving resources for more efficient and productive tasks. Furthermore, beyond expenditures, UCaaS like Dialpad AI offers businesses several other valuable benefits.

For instance, Dialpad AI’s basic plan begins from $1/ month for 1 user. It includes benefits like unlimited calling with the US and Canada and offers video conferencing, texting, voicemails, and call forwarding. No additional charges are required. Then there comes the operational benefits. It includes saving on billing and contract handling. Otherwise, the whole expenses could have reached at least 7 invoices a month.

So, these are the key features and benefits we have explored till now. But remember that you would require assistance from an experienced AI software development company that save you a lot of time and money. How? But considering every aspect right from resource availability to robust features and the possible outcomes achieved from the solution developed. 

Conclusion

To sum up, there are several reasons for why businesses need to switch to UCaaS. Some see it as a source of maintaining alignment between staff and clients. Others see it as a means of combining multiple messaging apps into a single one. It might be the enterprise-wide deployment’s speed for many.

It is universally acknowledged that UCaaS like Dialpad AI offers greater functionality than conventional phone systems. The days of allowing technology to control your workflow are long gone. The time for Unified Communications as a Service is now, not in the future. You can work more swiftly and react to client needs more quickly than your competitors.

So, if you are looking to level up your business’s communications, it is time to build a platform similar to Dialpad AI. Partner with Orion eSolutions possess expertise in AI, ML, and LLM development, and ensure delivery of robust solutions with increased business communications.